Viet69 (https://viet69-baji.com) takes your privacy very seriously. This Privacy Policy explains what information we collect, why we collect it, how it is stored, and under what circumstances it may be shared with third parties.
By using our platform, you agree to this Privacy Policy. It forms part of our Terms & Conditions an integral part. If you do not agree with any part of this policy, please refrain from using our platform and notify our support team.
Core Commitment: viet69 does not and will never sell your personal information to third parties for marketing or advertising purposes.
Viet69 collects two types of information to provide you with our services — what you give us directly, and what is automatically gathered as you use the platform.
Information You Provide Directly:
- Full name, date of birth, and gender.
- Email address and mobile phone number.
- Current address and postal code.
- National ID (NID) or passport number (for KYC verification).
- Mobile Pay, Nagad, or Rocket number (for payment processing).
- Messages sent via support tickets or live chat.
Automatically Collected Data:
- IP address and device type.
- Browser type and operating system.
- Time spent on the platform and pages visited.
- Login time, logout time, and session details.
- Betting and gaming history.
- Deposit and withdrawal transaction details.
| Data Type | Purpose of Collection | Required? |
|---|---|---|
| Name & Email | Account Creation & Communication | Yes |
| Phone Number | 2-Step Verification & Payment | Yes |
| NID / Passport | KYC Identity Verification | Withdrawal Time |
| IP Address | Security & Fraud Prevention | Automatic |
| Transaction History | Financial Security & Support | Automatic |
Viet69 uses the information it collects solely for the purposes listed below. We never use your data beyond these stated purposes:
- Account Management: For registration, login, password recovery, and profile updates.
- Payment Processing: Your mobile banking details are used to process deposits and send withdrawals.
- KYC verification: Identity document details are verified to confirm your identity and age.
- Customer Support: To respond to your complaints or questions and to resolve any issues.
- Security: To prevent fraud, money laundering, and account hacking.
- Platform Improvement: To analyze user experience and improve the quality of our services.
- Notice: To send you important updates, bonus offers, and account-related notices (only with your permission).
- Legal obligations: To meet regulatory authority requirements.
Marketing Communications: We only send you promotional emails or SMS if you gave your consent at registration or at a later time. You can unsubscribe at any point.
Viet69 uses industry-standard security technologies and practices to protect your data. Our security infrastructure consists of the following layers:
- SSL/TLS Encryption: All data transfers between your browser and our servers are protected by 256-bit encryption.
- Firewall Protection: An advanced firewall system protects our servers from external attacks.
- Two-Factor Authentication (2FA): Additional verification steps are required when logging in and making withdrawals.
- Regular audits: Third-party security experts regularly audit our systems.
- Restricted Access: Only authorized personnel can access your information, and only when specifically required.
- Data Backup: Encrypted backups are stored regularly on secure servers.
Caution: No system on the internet is 100% impenetrable. While we take every measure to ensure maximum security, you should stay vigilant too — use a strong password and never share it with anyone.
Viet69 retains your data only for as long as necessary. Any excess or unnecessary data is automatically deleted after the designated period.
- Active Account: All data is retained for as long as your account remains active.
- Closed accounts: After account closure, financial and KYC data is retained for up to 5 years as required by law.
- Transaction records: Records of all financial transactions are kept for a minimum of 5 years.
- Support Records: Customer support conversations are retained for 2 years.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
After the designated retention period, data is permanently deleted or anonymized so that you can no longer be identified in any way.
Cookies are small text files stored on your device. viet69 uses the following types of cookies:
- Essential cookies: To maintain login sessions and ensure platform security. The platform cannot function without these cookies.
- Functional Cookies: To remember your preferred language, theme, and settings.
- Analytics cookies: To understand platform traffic and usage patterns (with your consent).
- Performance Cookies: To monitor page loading speed and identify technical issues.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features to not work properly.
As a viet69 user, you have the following rights over your own data. Contact us at any time to exercise these rights:
- Right to Access: You may request to know what personal data we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to erasure: In certain circumstances, you may request the deletion of your data, provided there are no legal retention obligations.
- Right to Restrict Processing: You may request that your data be used only for specific purposes.
- Right to Portability: You may request your data in a standard format (CSV/PDF).
- Right to object: You may object to marketing communications or certain types of data processing.
We will respond to rights requests within 30 business days of receipt. For complex or multiple requests, this may be extended to 60 days — we will notify you in advance.
Viet69 is strictly for individuals aged 18 and above. We do not knowingly collect information from minors.
- Age verification is mandatory at registration.
- Age is verified as part of the KYC process.
- If we discover that a minor has opened an account, that account will be closed immediately and all collected data will be deleted.
- If a parent or guardian suspects their child is using our platform, please let us know.
To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
Viet69 may update this Privacy Policy at any time. If changes are made, we will notify you in the following ways:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.
Note: Check back on this page regularly. Our Privacy Policy is always designed with your protection in mind.
If you have any questions, concerns, or rights requests regarding this Privacy Policy, please contact us:
- Email: support@viet69-baji.com
- Live Chat: Click the chat icon in the bottom-right corner of the platform.
- Response time: We typically respond within 24 hours.
For our other policies, please visit our Terms & Conditions, Responsible Gaming and FAQ pages.