Viet69's Terms & Conditions — Fully in Bengali

Viet69 (hereinafter referred to as "we", "the Platform", or "viet69") operates an online betting and gaming service for players in Bangladesh. These Terms & Conditions form a legally binding agreement between you and viet69. By using the viet69 website or mobile app, you automatically agree to these terms.

Definitions of key terms used throughout these Terms & Conditions:

• "User" — Any individual who holds a registered account on viet69.
• "Account" — A personal profile created by registering at viet69.
• "Balance" — The total balance in your account.
• "Bonus" — Extra credits granted as part of a promotional offer.
• "Wagering Requirement" — The wagering requirement that must be met before a bonus can be withdrawn.

To open an account with viet69, the following conditions must be met. Please confirm that you are able to comply with all of them before registering:

• You must be at least 18 years of age. Account registration and use by minors is strictly prohibited.
• Each person may register only one account. Creating multiple accounts will result in all of them being suspended, and any funds held may be forfeited.
• All information provided at registration — including name, date of birth, address, email, and phone number — must be accurate and truthful.
• Keeping your account password confidential is your responsibility. Your password must not be shared with anyone.
• Any changes to your account details must be reported to us immediately. viet69 is not responsible for issues arising from outdated or incorrect information.
• Transferring or selling your account is strictly prohibited.

Viet69 reserves the right to decline any registration request at any time, without providing a reason. Completing registration does not mean viet69 has verified all your information — that will be done subsequently through the KYC process.

To protect financial security and prevent money laundering, viet69 follows a KYC (Know Your Customer) process. We may request documents to verify your identity under certain circumstances.

• A clear photo of your National ID (NID) or passport.
• A recent utility bill or bank statement (for address verification).
• Proof of payment method ownership (name must match the registered Mobile Pay/Nagad/Rocket number).

Withdrawals may be on hold until KYC verification is complete. If requested documents are not submitted within 7 business days, your account may be temporarily suspended.

Viet69 currently supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. Compliance with all payment rules is mandatory:

• The minimum deposit amount is ৳500. Deposits below this amount will not be accepted.
• The minimum withdrawal amount is ৳1,000. Withdrawal requests are typically processed within 5–15 minutes.
• All deposits and withdrawals must be made using a mobile banking number registered in your own name.
• Sending or receiving payments through a third party is strictly prohibited and will result in the transaction being cancelled.
• Any active bonus wagering requirements must be completed before a withdrawal can be processed.
• Viet69 may place a hold on payments for investigation in cases of suspicious or unusual transactions.
• Viet69 is not liable for delays caused by technical issues on the part of the payment gateway, but will work to resolve them as quickly as possible.

Viet69 does not charge any additional fees on transactions. However, your mobile banking operator may apply their own charges, for which viet69 bears no responsibility.

Viet69 regularly offers a variety of bonuses and promotional offers. Each bonus comes with specific terms that must be read before claiming.

• Welcome Bonus: A 100% bonus is available on your first deposit, subject to a 20x wagering requirement.
• Cashback Bonus: A cashback percentage is applied to your weekly net losses. A 5x wagering requirement applies.
• Referral Bonus: When you refer a friend, both of you will receive a bonus. Your friend must make at least one deposit for the referral bonus to be credited.
• Wagering requirements must be met before bonus funds can be converted to real money.
• Multiple bonus claims from the same IP address, device, or household are not permitted.
• If bonus abuse is confirmed, the bonus and all associated winnings will be forfeited.

The following rules must be strictly followed when betting on viet69. They apply equally to all users:

• Once a bet is confirmed, it cannot be cancelled or changed, unless viet69 itself voids it for any reason.
• Pre-match bets are not accepted once a match has started. Odds are subject to change during live betting.
• If a match or event is cancelled or postponed, the stake for that bet will be refunded.
• Viet69 reserves the right to void bets placed at abnormal odds resulting from incorrect odds or a technical error.
• Betting using match fixing or insider information is strictly prohibited and may be subject to legal action.
• Placing bets using multiple accounts or another person's account is prohibited.
• Arbitrage betting (placing opposing bets across multiple platforms to guarantee a profit) is prohibited.

Viet69's decision is final in any betting dispute. We reserve the right to set betting limits or close specific markets under exceptional circumstances.

Viet69's gaming section includes slots, table games, Live Casino, and virtual games. The following rules apply to all of these:

• All game outcomes are determined by a certified RNG (Random Number Generator), which is regularly audited by independent third parties.
• If your internet connection drops during a game, your progress is saved on our servers. Once you reconnect, your balance will be updated according to the game outcome.
• If you encounter any software bugs or technical issues during a game, please notify our support team.
• Hacking the game software, using bots, or playing with automated tools is strictly prohibited.
• Each game has its own RTP (Return to Player) rate, which can be found in the game's information section.

The following activities are strictly prohibited on viet69. Violations may result in account termination, balance forfeiture, and legal action where applicable:

• Opening an account using a false identity or someone else's information.
• Creating or operating multiple accounts.
• Attempting to abuse or exploit the bonus system.
• Depositing via money laundering or illegal funds.
• Match fixing or use of insider information.
• Hacking game software or using bots.
• Harassing or defrauding other users.
• Betting or gaming on behalf of a third party (proxy betting).

Viet69 believes that betting and gaming should be purely for entertainment, not a source of income. We take responsible gaming seriously and have put several protective measures in place on our platform.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits at any time.
• Self-Exclusion: You can temporarily exclude yourself from the platform for a set period of time.
• Reality Check: You will receive periodic reminders showing how long you have been playing.
• Cooling-Off Period: You may take a break ranging from 24 hours up to 6 months.

If you or someone you know may be struggling with a gaming addiction, please contact our support team. We will guide you toward professional help. For more information, visit our Responsible Gaming Page View.

We take the collection, storage, and use of your personal data very seriously. viet69 will never sell your information to third parties.

• Your personal information is used solely for service delivery, KYC verification, and compliance with legal obligations.
• All data is protected by SSL encryption.
• Cookies and tracking data are used to improve the user experience.
• We may be required to share information in response to a lawful request from legal authorities.

To learn more, visit our Privacy Policy Visit the page.

Viet69 may temporarily suspend or permanently close your account under any of the following circumstances:

• If evidence of a terms violation is found.
• If information provided during KYC verification is found to be false.
• If suspicious or fraudulent transactions are detected.
• By order of the legal authorities.
• If the account has been inactive for an extended period (over 2 years).

You may also contact our support team at any time to request account closure. If you have a valid balance remaining at the time of closure, you will be given the opportunity to withdraw it first.

Viet69 reserves the right to amend these Terms & Conditions, in part or in full, at any time. Any changes will be communicated via your registered email or through a notice on the platform.

• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

If you have any questions or concerns about these Terms & Conditions, please get in touch. Our support team is available 7 days a week, 24 hours a day.

• Email: support@viet69-baji.com
• Live Chat: Click the chat icon in the bottom-right corner of the platform.
• Response time: Emails are typically responded to within 24 hours.

For our other policies and information, About Us, Privacy Policy and FAQ visit these pages.